PFC Electronic Processing

Overview
Access to the GAP Access Portal
Access PFC Data
Hours of Operation
PFC User Guide
PFC File Specifications
Helpful Hints

Overview

Starting with the 2025-26 academic year, Grant Programs for Dependents of Police, Fire, or Correctional Officers (PFC) awards are processed through ISAC's Gift Assistance Program (GAP) Access portal. Processing via the PFC system has the same look, feel, and functionality as the other gift assistance programs administered through GAP Access. School staff must have the appropriate level of access in order to view records and submit payment requests. The school's primary administrator or a designated administrator is responsible for authorizing access levels.

Colleges may view a listing of PFC applicant records in the PFC system. The Student List Eligibility: View screen displays applicants who listed the institution on their application and whose application has been reviewed by ISAC staff for completeness. Additional records will appear on the Student List on an ongoing basis as applications are reviewed. Once an applicant's awarding status has been determined, it will be reflected on the Student List Eligibility: View screen.

Colleges can request payment for students via the PFC Student Detail: Payment screen. Submitting payment requests is a two-step process, which involves generating the request and then submitting the request. By submitting a payment request to ISAC via the PFC system, a college is certifying that the student meets all eligibility criteria. It is important to complete and submit payment requests on a timely basis so that ISAC can monitor the fund balance and, if able to do so, make awards to eligible unfunded students as early as possible in the academic year.

Access to the GAP Access Portal

The GAP Access Administrator authorizes privileges for users at their school to access data for all gift assistance programs on the GAP Access portal. The financial aid director is the primary GAP Access Administrator, however, the director may select others to act as GAP Access Administrators. GAP Access Administrators are responsible for monitoring passwords, security and staff access to the portal and the PFC system. The financial aid director should select the administrators based on the confidential nature of, and the access to, student data. Refer to the GAP Access User Guide for general questions, user name and password maintenance, and technical information about accessing programs in GAP Access.

After obtaining a user ID and password from the Administrator, two-factor authentication is required for both School User and Administrator accounts every time a user logs in. All users, not just those who work in the financial aid office, are required to use two-factor authentication.

If the application needed to implement two-factor authentication has not been installed, users will not be able to log in to the GAP Access portal. Refer to the GAP Access Two-Factor Authentication User Guide found in the GAP Access User Guides section of the GAP Access page or contact Partner Services for assistance.

Access PFC Data

To access PFC data:

  • sign on to the GAP Access system using the assigned user ID and password, then complete the two-factor authentication process;
  • select "Programs" from the blue ribbon across the top of the screen and select "PFC" from the drop-down menu;
  • select the academic year from the drop-down menu; and
  • either:
    • select one of the tabs at the top of the "PFC" screen to access any of the functions (e.g., select the "Student" Tab to access the Student List Eligibility: View), or
    • enter an SSN to access an individual student record.

Hours of Operation

The PFC system is available each day between 7:00 a.m. and 10:00 p.m. (CT).

PFC User Guide

The PFC User Guide is available to view online, print, or save to your computer for future reference.

PFC File Specifications

Currently, only individual payment request entry – via the PFC Student Detail: Payment screen – is available for this program. Colleges will be notified if file specifications pertinent to utilizing the file extraction feature or sending PFC Payment Requests to ISAC via File Transfer Protocol (FTP) becomes available.

Helpful Hints

  • Use the Google Chrome browser for best results in the PFC system.
  • Adjust the screen resolution if needed.
  • Set the printing option to landscape for optimum printing of screens.